Contact Us

Your Gold Exchange Experience is our Priority

We extend the ultimate experience our customers have come to expect in our Sterling Jewelers stores to Sterling Jewelers Gold Exchange. Contact Sterling Jewelers Gold Exchange with your questions. We look forward to serving you.

  1. Email Us
  2. Call us toll free: 1-800-877-8169
    M-F 8:30 AM - 10:00 PM ET
    Saturday 10 AM - 10:00 PM ET
    Sunday 12 PM - 9PM ET
  3. Write us:
    Sterling Inc.
    P.O. Box 5469
    Fairlawn, OH 44334

Get your packet

New Customer Registration
Fill out the form below to request your free shipping packet OR print your free shipping label.
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Returning Customer? Login Here
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Sterling Jewelers® Customers must still register for the Sterling Jewelers Gold Exchange.

This service is available only to residents of the United States with a street address (no post office boxes, please).